Refund policy

If you are not completely satisfied with your purchase we can offer store credit for an exchange of the order.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, in its original packaging, and must not show any sign of wear. You’ll also need proof of purchase including your order number. 

To start a return, you can contact us at muaraestudios@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Depending on the reason for request, return shipping fees may apply. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. All pieces and items are inspected before we ship and send them. If for some reason your item arrives damaged please contact us within 72 hours of delivery. Please include your order number, photos of the damage, and a detailed description.   

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at muaraestudios@gmail.com.

 

You can always contact us for any return questions at muaraestudios@gmail.com.